Terms, Conditions
and Policies

This website is operated by Long Range Solutions Pty Ltd as trustee for Long Family Trust trading as Thrive – Do What Matters ABN 64 305 174 783 (we, us, our or “Thrive”).

Acceptance of Terms
By visiting the Thrive website and viewing, accessing or otherwise using any part of it including the information collected, compiled or submitted to Thrive, you agree to be bound by the following Terms and Conditions and Privacy Policy described below (“Terms”). Your use of this website constitutes acceptance of these Terms and constitutes a legally binding agreement between you and Thrive. If you do not want to be bound by these Terms you may not access the website or use any of Thrive’s services.

Disclaimer
Thrive makes no express or implied warranties, endorsements or representations regarding the accuracy or completion of the information and products contained in this website or their suitability for any particular purpose. This includes, but is not limited to, implied warranties of merchantability and fitness for any particular purpose and non-infringement, or warranties that access to or use of Thrive’s services will be uninterrupted or error-free or that defects in the service will be corrected. You agree that Thrive is not liable for any inaccuracies, errors or interruptions to the fullest extent permitted by law. Your use of Thrive is entirely at your own risk.

The material contained on this website is provided for general information purposes only. The information is not professional business, medical or psychological advice and is not a substitute for professional advice of any nature. You should always seek the advice of a qualified health provider in relation to any medical or psychological conditions. Never disregard professional medical advice or delay in seeking it because of any content of this website or Thrive products.

While every effort has been made to accurately represent Thrive products and their earning potential, Thrive makes no express or implied warranties, endorsements or representations regarding a promise or guarantee of earnings. Earning potential is entirely dependent on the person using Thrive’s products, ideas and techniques. Any claims made of actual earnings or examples of actual results can be verified upon request. Your level of success in attaining the results claimed in Thrive’s materials depends on the time you devote to the products, ideas and techniques taught, your finances, knowledge and various skills. Since these factors differ according to individuals, Thrive cannot guarantee your success or income level and are not responsible for any of your actions.

Materials in Thrive’s products and website may contain information that includes or is based upon forward-looking statements within the meaning of the Securities Litigation Reform act of 1995. Forward-looking statements give Thrive’s expectations or forecasts of future events. You can identify these statements by the fact that they do not relate strictly to historical or current facts. They use words such as “anticipate”, “estimate”, “expect”, “project”, “intend”, “plan”, “believe” and other words and terms of similar meaning in connection with a description of potential earnings or financial performance. Any and all forward looking statements here or on any of Thrive’s resources and sales materials are intended to express Thrive’s opinion of earnings potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to Thrive’s or anybody else’s.

Limitation of Liability
Long Range Solutions Pty Ltd as Trustee for the Long Family Trust and its directors, employees, agents or affiliates shall in no event be liable for any direct, indirect, incidental, punitive, special, consequential or exemplary damages of any kind. This shall include, but not be limited to, damages for loss of profits, lost revenue, lost savings, loss of data, replacement costs or similar damages whether based in contract, tort (including negligence), strict liability or otherwise arising from your use of any of the services or information provided by this website, or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information.. This limitation shall apply whether or not Thrive has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of Thrive is limited to the greatest extent permitted by law.

Provision of Services
Thrive is entitled to modify, amend, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing the services. You also agree and acknowledge that Thrive is entitled to provide services to you through subsidiaries or affiliated entities.

Payments
All payments for Thrive’s products, education, membership and events are to be made in Australian Dollars (AUD) unless stated otherwise. All AUD advertised pricing includes GST.  If the currency is any other than AUD it will be clearly outlined.

Instalment and subscription payments made by credit card will be automatically processed on the due date.  If the credit card payment is not successful for any reason, attempts to charge will be made in the following days/weeks.  If attempts for payment with the card continues to fail, or if a charge-back is claimed by the client or his/her bank, the matter will be handled internally with written notice or transferred to a debt collection agency.

Invoices for any Thrive products are automatically generated and can be requested at any time by emailing [email protected].

Copyright, Restrictions on Use, Limited Licence
All content contained in Thrive’s website and products such as text, graphics, logos, icons, images, audio and video clips, digital downloads, programs, data compilations and software (collectively referred to as “Content”) is the property of Thrive or the property of Thrive’s licensees, and the compilation of the Content is Thrive’s exclusive property. The Content may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Thrive grants you a limited licence to access and make personal use of the Content. Thrive authorises you to view and make a single copy of portions of its Content for offline, personal, non-commercial use. The Content may not be sold, reproduced, or distributed without prior written consent from Thrive. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

External Content and Third-party links
Some links within this website may lead to third-party content, advertising or websites. Thrive is not responsible for examining or evaluating the content or accuracy of these third-party websites nor does it offer any warranties in relation thereof. You acknowledge and agree that Thrive is not responsible for and does not endorse any advertising, products or resource available from such resources or websites and that Thrive is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Jurisdiction
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by Thrive to resolve any legal matter arising from this agreement or related to your use of Thrive’s website, products and content. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.

Entire Agreement
These terms constitute the entire general agreement between you and Thrive.  You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

Changes and Updates
Thrive reserves the right to vary, revise or amend these Terms at any time, in our sole discretion. We will notify you of any such changes by providing the current version of the Terms on our website. Changes to our Terms become effective on the date they are posted, unless otherwise stipulated. We encourage you to review these Terms periodically to stay informed and your continued use of Thrive's website, products, services, content or attendance at events after any changes constitutes your agreement to these Terms and any updates.

Please feel free to direct any questions, concerns or complaints regarding these Terms by contacting Thrive at [email protected].

These Terms of Use were last updated 8 December 2025.

Long Range Solutions Pty Ltd as trustee for Long Family Trust trading as Thrive – Do What Matters ABN 64 305 174 783 (we, us, our or “Thrive”) recognises and values your privacy and understands you care about how information about you is used and safeguarded. This Privacy Policy governs the online information collection practices of Thrive. Specifically, it outlines the types of information we gather about you while you are using the Thrive website (the “Site”) or products and the ways in which Thrive uses this information. This policy will be continuously assessed against new technologies, business practices and our customers needs.

IF YOU ARE SITUATED IN THE EU, PLEASE SEE THE SECTION “ADDITIONAL EU DISCLOSURES” THAT PERTAIN TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.

What information do we collect and how is it used?

1.  Personal Information

You can visit the Site without disclosing any of your personal information.

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). Thrive only contacts individuals who specifically request that we do so, if they have signed up to receive our free newsletters or have purchased one of our products.

Thrive collects personally identifying information (“personal information”) from you when you:

• Subscribe to our newsletter
• Purchase any of our products
• Respond to a survey or fill out a form

This information generally includes name and e-mail address in order for you to receive our free email communication. In addition when ordering products you may be asked to provide your phone number, mailing address or credit card information. You provide all of this information to us.

Your personal information will only be used, collected, held and disclosed for the following purposes:

• To personalise your experience
• To improve our website, content and service offerings
• To process transactions and provide the products or services you requested
• To enable you to complete any of our tools, questionnaires or surveys
• To respond promptly to any queries you raise
• To provide you with better service and to better understand your needs including for the purpose of marketing or research
• To keep you up-to-date with products or services that we think would be of interest to you (you are able to opt-out from this at any time); and
• If required by any relevant law.

From time-to-time our Site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, company, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

2.  Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by the Site, mail and telephone.

3. Website Use Information

Similar to other commercial Websites, the Site may use cookies, a type of technology that installs a small amount of information on a website user’s computer or other device. Cookies make using the Site easier by storing information such as your preferences on the Site. This allows the Site to be tailored to you for any of your return visits. Cookies will not be used to identify you personally.

We use the following cookies:

• Strictly necessary technical cookies - for the operation of our website, including log-in and shopping cart.
• Analytical and performance cookies to see how users interact with our website so that we may improve functionality.
• Functional cookies to recognise you when you return and to personalise content.
• Targeting and advertising cookies to tailor advertising to you based on how you interact with our website.

If you do not want us to place cookies to your computers, you may set your browser not to accept cookies.

Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

Your information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with other parties except as required by law.

If you voluntarily make your personal information available for viewing by third parties online – for example via message boards, email, webinar or in chat areas – that information can be seen, collected and used by others besides us. We are not responsible whatsoever for any unauthorized third-party use of such information.

By using the Site, you consent to the transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

Acquisition or Changes in Ownership
In the event that the Site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so (when we believe that the law requires it or for the protection of our legal rights). We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use or to protect the safety of our community and the Public.

How Do We Store Your Information?
Your information is stored in servers used to deliver Thrive products and services, and to send email communication, if you have indicated that you would like to receive information. The servers are kept in a secure environment and are updated when appropriate. Your information can only be accessed by those who help deliver Thrive products and services, send email communication or manage the servers.

Choice/Opt-In/Opt-Out
All of the newsletters or emails that are sent to you by Thrive include an unsubscribe link in them. You can remove yourself at any time from our mailing list by clicking on the unsubscribe link that can be found in every communication that we send you. Alternatively you can email us to unsubscribe - [email protected].

After unsubscribing we will discontinue sending communications associated with that particular communication category as soon as technically feasible. However, you will continue to receive transactional, administrative or security notices as appropriate.

Credit Information
All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We will retain the information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.

What About Other Websites Linked to the Site?
We are not responsible for the practices employed by websites linked to or from our Site or the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Site.

Please remember that when you use a link to go from our Site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites, which have a link on our Site, is subject to that Websites own rules and policies. Please read over those rules and policies before proceeding.

Data Security
We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.; however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We have put in place procedures to deal with any suspected data breach that will affect you and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights – Access, Amend or Delete Your Information
You may exercise your right to access date by asking to see your data that you gave to us.
If it happens that data you gave us is incorrect for any reason, you may ask to amend your data.
You have the right to withdraw your consent on providing us your personal data, at any time, and to ask us to erase your data.

To exercise any of these rights please email us - [email protected]. 

You also have the right to ask for restriction of access to your data, in which case the data shall not be erased, but just access thereto shall be denied.

Where you consented to give us data, or we process your data on the grounds of contract with you, if the processing is carried out by automated means, you may request that we send your data back in a structured way, and thus exercise your right to data portability.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Data Relating To Children
Children are not eligible to use our services or access the Site unsupervised and we do not knowingly collect information from anyone under the age of 18. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

Additional EU Disclosures
This section is relevant to users that are based in or that access the Site and Thrive’s products or services from the European Union and the European Economic Area (“EU Users”).

In accordance with the General Data Protection Regulations, which came into force on 25 May 2018, we do not direct personalised advertising and marketing to users in the European Union. This includes tracking EU Users’ activity or targeting EU Users with advertising that uses Personal Information.

As explained in the section above, we may use cookies and other tags to display advertisements to EU Users based on non-personally indefinable information, anonymous data, or aggregated data that we have collected in connection with an EU Users’ interaction with our Sites and Services.

We will not track your activity or target you using your Personal Information without your express, informed consent. When requesting your consent, we will provide clear information about the ways that we use your Personal Information. Consent may include requesting that you opt in to particular activities or that you expressly provide your preferences in relation to particular activities.

EU Users have the right to lodge a complaint with the relevant supervisory authority in their member state. We encourage you to contact us first so that we can respond to your concerns. We will do our best to resolve them promptly in accordance with relevant laws and policies. As we would appreciate the chance to deal with your concerns before you approach your Supervisory Authority we ask that you please contact us in the first instance. Please see our contact details on the Site here. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

To exercise your rights, please contact us - [email protected].

Changes and Updates to this Policy
Thrive reserves the right to vary, revise or amend this Privacy Policy at any time, in our sole discretion. We will notify you of any such changes by providing the current version of the Privacy Policy on our website. Changes to our Privacy Policy become effective on the date they are posted, unless otherwise stipulated. We encourage you to review this Privacy Policy periodically to stay informed about our collection, use and disclosure of Personal Information. Your continued use of Thrive's website, products, services, content or attendance at events after any changes constitutes your agreement to this Privacy Policy and any updates.

Enforcement
Please feel free to direct any questions, concerns or complaints regarding our Privacy Policy or Thrive’s treatment of Personal Information by contacting Thrive at [email protected] or by writing to us at Office D81, Level 1 - 888 Brunswick St, New Farm Q 4055.

Thrive will contact the complaining party regarding his or her concerns and will cooperate with the appropriate regulatory authorities, to resolve any complaints regarding Personal Information that cannot be resolved internally.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Further information can be found at the Government Privacy web site: www.privacy.gov.au 

This Privacy Policy was last updated 8 December 2025.

These Event Terms and Conditions (Event Terms) govern your purchase of tickets for, and attendance at, events held by Long Range Solutions Pty Ltd as trustee for Long Family Trust trading as Thrive – Do What Matters ABN 64 305 174 783 (we, us, our or “Thrive”). 

Acceptance of Event Terms
It is your responsibility to review these Event Terms prior to the purchase of tickets. By purchasing tickets you agree to be bound by these Event Terms.

Event Booking and Ticket purchase
A list of upcoming events, tickets and table prices are available on our website.

Tickets are sold on a “first come, first served” basis.  Thrive can limit the number of tickets you can purchase to discourage unfair buying practices.

Ticket prices are subject to change and Thrive will use their best endeavours to inform you if there is such a change.

Thrive makes no assurance in relation to allocation of seating at events, whether for individuals or groups.

Tickets to events are only available via the Website or by emailing [email protected].  If a manual booking is required, an invoice or link will be provided to you to finalise payment which must be received by the date stipulated on the invoice.  An administration fee may be charged for manual bookings.

All payments for events are to be made in Australian Dollars (AUD) unless stated otherwise. All AUD advertised pricing includes GST.  If the currency is any other than AUD it will be clearly outlined.

Your booking is confirmed when you receive an email notification and receipt from Thrive.  We will maintain a list of confirmed and paid attendees for each event, and you may gain entrance to the Event by presenting identification or your email receipt. You will not receive a hard copy or electronic ticket.

You are responsible for and bear all costs in relation to your attendance at an Event including your travel and accommodation costs.

Refunds, Credits and Transfers
All ticket sales are FINAL. No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled Events as outlined below.

For clarification, you are NOT entitled to a refund if:

• You did not enjoy the event
• You are no longer able to attend the event for any reason (including illness and force majeure events)
• You arrive late, are refused entry or asked to leave for any reason

We will allow you to transfer any ticket you have purchased to another person by forwarding your proof of purchase to them to present upon entry and advising us via email of the replacement guest’s name – [email protected].  Thrive reserves the right to refuse entry to a replacement guest if they arrive without proof of the ticket purchase.

If a ticket has been provided to you as an inclusion in another product or as a gift, you are not permitted to transfer it to anyone else.

Event Conduct
Thrive is committed to fostering a welcoming, inclusive and positive community where everyone feels valued and empowered to participate for their own enjoyment and benefit. You are expected to behave in a manner aligned with this commitment at all Events. We reserve the right to refuse entry or require you to leave if your behaviour is deemed unacceptable.

You acknowledge that cameras, audio and video recorders may not be used at events for any reason, including capturing content unless specific approval is granted by Thrive.

Should you require any additional services to ensure you can participate equally in any Thrive events, contact us via email at [email protected] with details so we may make appropriate adjustments for you aligned with our responsibilities under the Disability Discrimination Act 1992.

If you attend an event you acknowledge that you will comply with all public health laws, orders and directions including any social distancing or mask wearing obligations.

Babies under the age of 12 months are permitted to attend with their parent.  You acknowledge that if you bring your baby to an event you must consider the interest and enjoyment of other attendees.  If your baby's attendance interferes with the ability of other attendees to engage and learn at the event, we reserve the right to require you to leave. 

Your Privacy at Events
Thrive may conduct filming or photography at events. You consent to being filmed or photographed by Thrive (or its representatives) and to Thrive using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our events, services and products. No remuneration is payable for such use.

By registering for an Event, you consent to your name and contact information being provided to any sponsors or partners of an Event and to receiving communications from them.

Our collection, holding, use and disclosure of your personal information in relation to an Event will otherwise be dealt with as outlined in our Privacy Policy available here.

Event Cancellation or Postponement
Sometimes Events are cancelled, varied, rescheduled or postponed due to Force Majeure Events, situations which affect the speaker or other causes.

We will use reasonable endeavours to notify ticket holders of a cancellation, variation, rescheduling or postponement of an Event by sending an email to the address provided to us by the ticket holder.  It is your responsibility to ascertain whether an Event has been cancelled, varied, rescheduled or postponed and we do not guarantee that ticket holders will be informed of a cancellation, variation, rescheduled or postponement before the date of the Event.

If an event is postponed and a new date announced:

• Your ticket will automatically be transferred to the new event date
• If you are unable to attend the new event date you may request a refund of your ticket by advising us via email at [email protected] within 7 days of the new event date announcement. Your refund will be processed within 14 days of your request.

If an event is cancelled for any reason other than a Force Majeure event, your ticket will be automatically refunded to you within 14 days of event cancellation. 

Except as expressly provided in this clause, in no circumstances will ticket prices (or any part thereof) be refunded or credited.

If an event is cancelled due to a Force Majeure event, every effort will be made to first reschedule the event.  For the purpose of these Event Terms, a “Force Majeure Event” means any of the following (whether or not foreseeable or anticipated):  acts of God, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic, government restriction or recommendation, legal requirement, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster, and/or any other event, cause or circumstance that is beyond our reasonable control.

Limitation of Liability
To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at Events.  Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.

We will be excused from performance under these Terms and in relation to Events to the extent such performance is affected by a Force Majeure Event.

Jurisdiction
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by Thrive to resolve any legal matter arising from these Event Terms or related to your use of Thrive’s website, products, content and events. If the court of law having jurisdiction, rules that any provision of this agreement is invalid, then that provision will be removed from the Event Terms, and the remaining terms will continue to be valid.

Changes and Updates
Thrive reserves the right to vary, revise or amend these Event Terms at any time, in our sole discretion.  We will notify you of any such changes by providing the current version of the Event Terms on our website.  Changes to our Event Terms become effective on the date they are posted, unless otherwise stipulated.  We encourage you to review these Event Terms periodically to stay informed and your continued use of Thrive website, products, services, content or attendance at events after any changes constitutes your agreement to these Event Terms and any updates.

Please feel free to direct any questions, concerns or complaints regarding these Event Terms by contacting Thrive at [email protected].

These Terms of Use were last updated 15 December 2025.

Long Range Solutions Pty Ltd as trustee for Long Family Trust trading as Thrive – Do What Matters ABN 64 305 174 783 (“Thrive”) provides coaching services as outlined on the Thrive website.  Each client who engages Thrive’s coaching services (“Client”) enters into a Coaching Agreement (“Agreement”) referencing these Terms of Coaching (“the Coaching Terms”).

The Client acknowledges that they have carefully read the Agreement and the Coaching Terms, together with Thrive’s Terms of Use and Privacy Policy, and that combined they represent the entire Agreement.  The Agreement commences upon acceptance by the Client and remains valid for the duration of the Client-Coach relationship.

Description of Coaching
Coaching is the partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential.  It is designed to: develop the Client’s awareness, understanding and abilities; facilitate the development of personal, professional or business goals; and, develop and carry out a strategy/plan for achieving those goals.

Coach-Client Relationship
Thrive coaching is provided by Brooke Ainsley Long, or by a sub-contractor appointed by Thrive (“Coach”).  Where coaching is provided by a sub-contractor, Thrive warrants that it will only engage qualified sub-contractors to perform coaching services.  Thrive shall remain fully responsible for all acts and omissions of any sub-contractor, and all sub-contractors will perform in accordance with the Agreement as if they were a party to it.

The Coach agrees to maintain the ethics and standards of behaviour established by the International Coaching Federation (“ICF”).  It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour prior to coaching commencing.

The Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach.

The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.  The Client acknowledges it is their exclusive responsibility to seek the advice of a qualified health provider in relation to any medical or psychological conditions, and never disregard professional medical advice or delay in seeking it.  If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

The Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

Services
The parties agree to engage in the coaching services outlined in the Coaching Agreement.  Coaching services will be provided either in-person, via telephone or via Zoom, Teams or via Thrive’s Kajabi platform. The Coach will be available to the Client by e-mail and voicemail in between scheduled sessions as is reasonable.

Where package or membership products are purchased, the Client acknowledges that such products are valid as follows:

• Packages of multiple 60 min sessions are valid for 12 months from the date of purchase and any sessions not held within that timeframe will be forfeited.
• Annual Membership monthly packages are valid for 12 months from the date of purchase and entitle the Client to 12 x 60 min sessions to be provided at four week intervals over the course of a year. Any sessions not held within that timeframe will be forfeited.
• Annual Membership fortnightly packages are valid for 12 months from the date of purchase and entitle the Client to 24 x 60 min sessions to be provided at two week intervals over the course of a year. Any sessions not held within that timeframe will be forfeited.
• Intensive coaching – 1 month Level up your life packages are valid for 1 month from the date of purchase and entitle the Client to 8 x 60 min sessions to be provided twice a week, for a total of four weeks. Any sessions not held within that timeframe will be forfeited.
• Intensive coaching – 3 month Level up your life packages are valid for 3 months from the date of purchase and entitlesthe Client to 24 x 60 min sessions to be provided twice a week, for a total of twelve weeks. Any sessions not held within that timeframe will be forfeited.

Fees
Coaching fees are paid in advance of sessions.  Payment for Coaching is to be made in accordance with the Terms of Use of Thrive’s website.

Coaching Sessions
At the scheduled appointment time, the Coach will contact the Client by the agreed format for their session.  The Client commits to start and finish each session on time and acknowledges that if they are late to a coaching session the end time will not be adjusted.  The Client acknowledges that if they are more than 10 minutes late for a coaching session, the Coach will assume the session is cancelled and the client will forfeit the session fee.

The Client acknowledges that if they need to change the time of a coaching session, they will request the appointment be rescheduled no later than 24 hours prior to the session.  Thrive reserves the right to charge the full session fee for any session not rescheduled within 24 hours of the appointment time.

Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity.  The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Termination of Services
Either Party may terminate the Agreement immediately upon notice.  Notwithstanding this, the Client shall not be relieved of any obligations to pay fees due to Thrive solely because of the termination of the Agreement.

Should the Client wish to terminate this Agreement while they still have sessions remaining within a package or membership product, the total value of the sessions already provided will be calculated at Thrive’s standard coaching rate as stipulated in the Coaching Agreement, and that amount deducted from the total amount paid by the Client, with any balance to be refunded to them.

Limitation of Liability
Except as expressly provided in the Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under the Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under the  Agreement for all coaching services rendered through and including the termination date.  In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of Thrive is limited to the greatest extent permitted by law.

Dispute Resolution
If a dispute arises out of the Agreement that cannot be resolved by mutual consent, the Client and Coach agree to first provide Notice of Dispute to the other party and attempt to mediate in good faith for up to 30 days after notice given. The parties are equally liable for the fees and reasonable expenses of mediation. If the dispute remains unresolved after 30 days, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party.

Thrive reserves the right to vary, revise or amend the Coaching Terms at any time, in our sole discretion.  We will notify you of any such changes by providing the current version of the Coaching Terms on our website. Changes to our Coaching Terms become effective on the date they are posted, unless otherwise stipulated. We encourage you to review these Terms periodically to stay informed and your continued use of Thrive’s coaching services constitutes your agreement to these Terms and any updates.

Please feel free to direct any questions, concerns or complaints regarding these Terms by contacting Thrive at [email protected].

These Coaching Terms were last updated 22 December 2025.